FAQ
Questions,
answered.
Answers to what people ask us most, from how each formula works to how orders and returns are handled. If yours isn't here, send us an email and we'll get back to you.
The Basics
Start
here.
What functional mushrooms are, and what's in our lineup today.
What are functional mushrooms?
Functional mushrooms are mushrooms people take for what they do in the body rather than for flavour. Lion's Mane, Cordyceps, Reishi, and Chaga are some of the best known, and they've been part of traditional practice for centuries. They contain compounds such as beta-glucans and triterpenes. They aren't psychedelic and won't make you feel high.
Each Modus formula pairs one of these mushrooms with a few well-studied ingredients, chosen for a specific part of your day.
Which products can I buy right now?
We're launching with three capsule formulas: Focus for the morning, Ascend for energy through the day, and Restore for the evening. Steady, Ignite, and our drams come next. We're releasing them one at a time, and newsletter subscribers hear first when each one arrives. You'll find the sign-up at the bottom of this page.
What's the difference between the capsules and the drams?
Each capsule formula gives you a measured daily dose built around one goal. The drams are 60 ml bottles of liquid mushroom extract in four flavours: Cola, Ginger Ale, Lemonade, and Cream Soda. Stir a serving into sparkling water and you have a sugar-free mushroom soda. Every flavour has the same blend of Lion's Mane, Reishi, Cordyceps, and Turkey Tail.
Can I take more than one Modus product?
Yes. That's how the Modus Method works: Focus in the morning, Ascend when you want energy, and Restore before bed. The three formulas don't share any ingredients, so taking all of them doesn't double up on anything. If you take other supplements or are sensitive to an ingredient, check the labels and ask your doctor or pharmacist first.
Taking Modus
Making it part
of your day.
When to take each formula, what to expect, and how to store it.
When should I take each formula?
Focus: in the morning, with breakfast or about 30 minutes before focused work.
Ascend: in the morning or before a workout.
Restore: about an hour before bed.
The drams work any time of day. Cola and Cream Soda make a good after-dinner drink.
How long until I notice a difference?
Our formulas work best taken every day. Some people notice a change within a few weeks, and most feel the full effect after 60 to 90 days of daily use. Give a formula at least two months before you decide how it's working for you.
Do your products contain caffeine?
No. None of our capsules or drams contain caffeine or other stimulants. Ascend gets its energy from Cordyceps, Eleuthero, CoQ10, and PQQ, so you can keep your usual coffee or skip it.
Do the drams contain alcohol?
Yes, a small amount. We extract the mushrooms twice, first in hot water and then in food-grade alcohol, and some of that alcohol stays in the finished dram. Stirred into a glass of sparkling water, a serving is very diluted. If you avoid alcohol completely, the capsules are the better choice.
How should I store them?
Keep capsules in a cool, dry place with the lid closed. Store drams upright somewhere cool and dark, and refrigerate them once opened. An opened dram keeps for about six months in the fridge. Keep all products out of reach of children.
Health & Safety
Taking it
safely.
Medications, pregnancy, and allergens. When in doubt, ask your doctor or pharmacist.
Can I take Modus with medication?
If you take prescription medication or are managing a health condition, talk to your doctor or pharmacist before you start. Some of our ingredients, including Ashwagandha, Rhodiola, and Reishi, can interact with certain medications. Bring the label with you so they can see the full ingredient list.
Can I take Modus while pregnant or breastfeeding?
Please check with your healthcare provider first. Many of our ingredients haven't been well studied during pregnancy or breastfeeding, and your provider can advise you based on your own situation.
Are your products vegan and gluten-free?
Our capsules use a plant-based shell and are vegan. Both the capsules and the drams are gluten-free and free from Health Canada's priority food allergens. Each product page lists every ingredient. If you have a specific allergy, email us at help@trymodus.ca and we'll check for you.
Quality
What goes into
every bottle.
How we source, test, and license our products.
Which part of the mushroom do you use?
Only the fruiting body, the part of the mushroom you'd recognize growing above ground. We never use mycelium grown on grain. Each mushroom is extracted twice, in hot water and then alcohol, to draw out more of its active compounds.
Are your products third-party tested?
Yes. An independent lab tests every batch for heavy metals, pesticides, and microbes before it ships. Email us if you'd like the certificate of analysis for your batch.
Are your capsules licensed by Health Canada?
Yes. Each Modus capsule formula has its own Natural Product Number (NPN), which means Health Canada has reviewed it for safety, efficacy, and quality. You'll find the NPN printed on the label.
Why don't the drams have an NPN?
Drams are sold as a food rather than a natural health product, so they don't need one. Each bottle has a bilingual Nutrition Facts table instead, like any other food or drink sold in Canada.
Orders
Shipping
and returns.
Where we ship, how you can pay, and what happens if something isn't right.
Where do you ship?
We ship anywhere in Canada, and orders of $100 or more get free Expedited shipping. We can ship to the US too, but cross-border shipping from Victoria costs a lot more, so email help@trymodus.ca first and we'll work out the details. Rates and delivery times are on our Shipping & Delivery page.
What payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Interac e-Transfer. If you pick e-Transfer, checkout shows you where to send it.
What if I'm not happy with my order?
You have 30 days from the date your order ships. Unopened products get a full refund, and opened capsules get store credit. Opened drams can't be returned because they're a food product. To start a return, email help@trymodus.ca before sending anything back and we'll give you a return number.
If something arrives damaged or isn't what you ordered, email us within 48 hours with a photo and we'll replace or refund it. The full policy is on our Returns & Refunds page.
Still Have a Question?
We're happy
to help.
Email us at help@trymodus.ca and we'll get back to you. Our Support page has order help and other ways to reach us.