Shipping & Delivery
Delivered with
intention.
Every order ships from Victoria, BC with Canada Post. Here's what shipping costs where you live, how long it takes, and what to do if a package goes missing.
Last updated October 2026
Western Canada
Closest
to home.
British Columbia, Alberta, Saskatchewan, and Manitoba. Flat rates in Canadian dollars.
Expedited
Our standard option. Usually arrives in 2 to 5 business days.
$9.99
Xpresspost
Faster, with a delivery date guaranteed by Canada Post. Usually arrives in 1 to 3 business days.
$14.99
Orders $100+
Expedited shipping is on us, and Xpresspost drops to $9.99. Both apply automatically at checkout.
Free
Order by 2 PM Pacific on a business day and it ships the same day. The delivery times on this page count from that ship date.
Rest of Canada
Everywhere
else in Canada.
Ontario, Quebec, the Atlantic provinces, and the territories. Flat rates in Canadian dollars.
Expedited
Our standard option. Usually arrives in 4 to 8 business days.
$14.99
Xpresspost
Faster, with a delivery date guaranteed by Canada Post. Usually arrives in 2 to 4 business days.
$19.99
Orders $100+
Expedited shipping is on us, and Xpresspost drops to $14.99. Both apply automatically at checkout.
Free
The territories
Yukon, the Northwest Territories, and Nunavut get Expedited only. It usually arrives in 6 to 12 business days, and longer in remote communities. Orders of $100 or more ship free.
$19.99
Order Processing
From your bag
to your door.
What happens after you check out.
01
Order confirmed
A confirmation email arrives within a few minutes of checkout. If you don't see it, check your spam folder.
02
We pack it
Orders placed by 2 PM Pacific on a business day are packed and handed to Canada Post that afternoon. Orders placed later still get packed the same day, but they leave with the next business day's pickup. Weekend and holiday orders ship the next business day.
03
It ships
We email your tracking number as soon as the package leaves us. You can also check the status of any order in your Account.
04
It arrives
Your order comes in discreet, recyclable packaging. Every bottle is sealed and cushioned for the trip, and we skip the plastic fillers.
Tracking & Support
If something
goes wrong.
Most packages arrive without a hitch. When one doesn't, here's how we handle it.
Missing package
Email help@trymodus.ca within 14 days of the expected delivery date and we'll make it right.
Shipping protection
Add it at checkout for $9.99. If your package is lost in transit, we'll send a replacement at no charge.
Tracking hasn't moved
Carrier scans sometimes lag. If your tracking hasn't updated in 5 business days, send us your order number and we'll look into it.
Wrong address
Email us as soon as you can. We can update it any time before 2 PM Pacific on the day your order ships. Once it's with Canada Post, we can't redirect it.
Damaged in transit
We'll replace it. See Returns & Refunds for what to send us.
Do you ship to PO Boxes?
Yes. Canada Post delivers to PO Boxes across Canada.
Can I change or cancel my order?
Email help@trymodus.ca as soon as you can. We can change or cancel your order any time before 2 PM Pacific on the day it ships. Once it's with Canada Post, we can't change it.
Do you charge sales tax?
Any sales tax that applies in your province shows at checkout, before you pay.
Do you ship outside Canada?
Our rates are for Canada. We can ship to the US, but cross-border shipping from Victoria costs a lot more. Email help@trymodus.ca and we'll work out the details with you.
Need a Hand?
We're easy
to reach.
Email help@trymodus.ca with your order number. We reply within 1 to 2 business days.
Support hours, Pacific Time.
Weekdays
8 AM to 4 PM
Weekends
Email only, with slower replies
Holidays
Closed