Legal & Compliance
Your privacy matters here.
EFFECTIVE DATE
January 1, 2026
LAST UPDATED
April 11, 2026
JURISDICTION
Victoria, B.C., Canada
GOVERNING LAW
BC PIPA & PIPEDA
Sections
01
Our Commitment to You
Modus Labs (“Modus,” “we,” “us,” or “our”) is a functional mushroom and wellness supplement brand based in Victoria, British Columbia, Canada. We operate the website at trymodus.ca and sell our products — including our capsule and tincture lines — directly to customers online.
We take privacy seriously. This Privacy Policy explains what personal information we collect when you visit our website or purchase from us, why we collect it, how we use it, and the choices available to you.
This policy is written in compliance with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA). Both laws govern how private-sector organizations in Canada may collect, use, and disclose personal information.
A note from us: We will never sell your personal information to third parties. Full stop. Our business is built on trust, and we treat your data with the same care we put into our products.
02
Information We Collect
We only collect the personal information that is reasonably necessary to operate our store, fulfill your orders, and communicate with you.
INFORMATION YOU PROVIDE DIRECTLY
We only collect the personal information that is reasonably necessary to operate our store, fulfill your orders, and communicate with you.
- Full name
- Email address
- Shipping and billing address
- Phone number (optional)
- Payment information (processed securely by our payment provider — we do not store card details)
- Order history and preferences
- Messages and communications you send us
INFORMATION COLLECTED AUTOMATICALLY
When you browse our website, certain technical data is collected automatically:
- IP address and general geographic location
- Browser type and device information
- Pages visited and time spent on site
- Referring URL (how you found us)
- Cookie identifiers and session data
INFORMATION FROM THIRD PARTIES
We may receive limited information from third-party services we use to operate our store, such as payment processors, shipping carriers, and analytics providers. This is limited to what is necessary to complete your transaction or improve your experience.
03
How We Use Your Information
We use your personal information only for the purposes for which it was collected. Below is a summary of how we use the information we hold.
INFORMATION YOU PROVIDE DIRECTLY
We only collect the personal information that is reasonably necessary to operate our store, fulfill your orders, and communicate with you.
PURPOSE
Order Fulfillment
Account Management
Customer Support
Transactional Emails
Marketing
(with consent)
Website Improvement
Legal Compliance
DETAILS
Processing payments, packing, and shipping your orders to the correct address.
Creating and maintaining your customer account, including order history and saved preferences.
Sending order confirmations, shipping notifications, and account-related communications.
Sending promotional emails, product announcements, and offers — only if you’ve opted in. You may unsubscribe at any time.
We will not use your information for any purpose that goes beyond what is described above without first obtaining your consent.
04
Disclosure to Third Parties
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us operate our business, and only to the extent necessary for them to do so.
SERVICE PROVIDERS WE WORK WITH
We only collect the personal information that is reasonably necessary to operate our store, fulfill your orders, and communicate with you.
- Payment processors (e.g. Stripe)
- Shipping and fulfillment carriers (e.g. Canada Post, ShipStation)
- Email marketing platforms (e.g. Klaviyo, Omnisend, or Mailchimp)
- E-commerce platform and hosting (e.g. WooCommerce/WordPress)
- Analytics services (e.g. Google Analytics)
- Accounting and bookkeeping tools (e.g. Wave)
INFORMATION COLLECTED AUTOMATICALLY
All third-party service providers we use are contractually required to handle your data only as directed by us, to implement reasonable security measures, and to keep your information confidential.
We may also disclose personal information when required to do so by law, court order, or a government authority — or when necessary to protect the rights, safety, or property of Modus Labs, our customers, or the public.
05
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to help us provide you with a better experience.
TYPES OF COOKIES WE USE
- Essential cookies — required for the site and shopping cart to function
- Preference cookies — remember your language, region, and display settings
- Analytics cookies — help us understand how visitors use our site (anonymized)
- Marketing cookies — used to serve relevant advertising with your consent
You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to complete a purchase.
We may also use pixel tracking and similar technologies from third-party advertising platforms. Where behavioral advertising is used, you will be notified and given the opportunity to opt out.
06
Data Retention
We retain your personal information only for as long as it is needed for the purposes described in this policy, or as required by law.
- Order and transaction records are retained for a minimum of seven (7) years to comply with CRA tax requirements
- Marketing consent records are retained as long as you remain a subscriber
- Website analytics data is retained in anonymized form
- Customer account information is retained while your account is active, and for a reasonable period afterward in case of returns or inquiries
When your information is no longer needed, we dispose of it securely in accordance with BC PIPA’s requirements.
07
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption on our website, secure payment processing through PCI-DSS compliant providers, access controls on our systems, and regular review of our security practices.
In the event of a privacy breach that poses a real risk of significant harm to you, we will notify you and the Office of the Information and Privacy Commissioner for BC (OIPC) as required under PIPA.
Payment security: We never store your credit card details. All payment information is processed directly by our payment processor and is subject to their security standards.
08
Your Rights
Under BC’s Personal Information Protection Act (PIPA), you have the following rights with respect to your personal information:
I
Right of Access
You may request a copy of the personal information we hold about you. We will respond within 30 days.
II
Right to Correction
If any of your personal information is inaccurate or incomplete, you may request that we correct it.
III
Right to Withdraw Consent
Once your return arrives and passes inspection, we'll send a confirmation email and process your refund or store credit within 3–5 business days.
To exercise any of these rights, please contact us using the information in Section 13 below. We may need to verify your identity before processing your request.
09
Children's Privacy
Our products are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.
If you believe a minor has provided us with their personal information, please contact us immediately at the address in Section 13.
10
Third-Party Links
Our website may contain links to third-party websites — such as social media platforms or educational resources. These sites have their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policy of any site you visit through a link on our platform.
11
Cross-Border Data Transfers
Some of the third-party service providers we work with store or process data outside of British Columbia or Canada — including in the United States. In these cases, your information may be subject to the laws of that country.
Before transferring your information to any international service provider, we take steps to ensure they provide a comparable level of data protection. We are transparent about which third parties we use and the nature of those transfers.
If you have questions about cross-border data transfers, please contact us directly.
12
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we do, we will revise the “Effective Date” at the top of this page and, where appropriate, notify you by email or through a notice on our website.
We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
13
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how your personal information has been handled, please reach out — we’re happy to help.
COMPANY
Modus Labs
LOCATION
Victoria, British Columbia, Canada
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PRIVACY OFFICER
??? — Founder & Privacy Officer
ESCALATION
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia:
REGULATOR
Office of the Information & Privacy Commissioner for BC (OIPC)
LOCATION
PHONE
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ADDRESS
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