Privacy Policy
What we collect when you visit trymodus.ca or place an order, why we need it, who helps us handle it, and what you can ask us to do with it. We don't sell your information to anyone.
Questions? privacy@trymodus.ca
Last updated October 2026
Who We Are
Who runs this site, and the privacy laws we follow.
Modus is a functional mushroom brand based in Victoria, British Columbia. We run trymodus.ca and ship to customers across Canada. In this policy, "Modus," "we," and "us" mean the business, and "you" means anyone who visits the site or buys from us.
We follow British Columbia's Personal Information Protection Act (PIPA). When information crosses provincial or national borders, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) applies as well.
We never sell, rent, or trade your personal information. We collect only what we need to run the store and look after your orders.
What We Collect
Most of it you give us at checkout. Some comes from your browser, and some from the services that process your order.
When you place an order, set up your account at checkout, join our newsletter, or email us, we collect:
Name
Email address
Phone number
Shipping and billing address
Order history
Messages you send us
Card details go straight to our payment processor. They never pass through or stay on our site.
We don't ask for health information. If you mention some in a message, for example to ask whether a formula suits you, we use it only to answer you.
When you browse the site, it records some technical details on its own:
IP address
Approximate location
Browser and device
Pages you visit
How you found us
Cookie identifiers
Our payment, shipping, and email providers send us what we need to finish your order, such as a payment confirmation or a tracking update.
How We Use It
These are the only reasons we use your information. If we ever want to use it for something new, we'll ask you first.
Your orders
Taking payment, packing your order, and getting it to the right address.
Your account
Setting up the account created at checkout, so you can sign in and see past orders.
Support
Answering your questions and handling returns, refunds, and replacements.
Order emails
Order confirmations, shipping updates, and account notices.
Newsletter
Product news and offers, only if you sign up. Every email has an unsubscribe link.
Improving the site
Seeing how people use the site so we can fix what's slow or confusing.
Legal and safety
Keeping tax records, preventing fraud, and meeting our other legal obligations.
Who Sees It
Only the services that help us run the store, and only what each one needs to do its part.
These companies handle parts of the work for us. They may use your information only to provide their service to Modus, and they're expected to keep it secure.
WooPayments and PayPal
Card, Apple Pay, Google Pay, and PayPal payments. WooPayments is powered by Stripe.
Your bank
Interac e-Transfers you send to payments@trymodus.ca.
ShipStation and Canada Post
Shipping labels, delivery, and tracking.
Omnisend
Our newsletter and marketing emails.
Proton Mail
Our email, including support messages and the order emails the store sends you.
Hostinger and WooCommerce
Website hosting and the store software.
Wave
Bookkeeping and tax records.
We'll also share information when the law requires it, such as under a court order, or when it's needed to protect our customers, the public, or Modus from fraud or harm.
Some of these providers store or process information outside Canada, including in the United States and Europe. While it's there, the laws of that country apply, and authorities there may be able to access it. We choose providers with strong security and privacy practices, and you're welcome to ask us about any of them.
Cookies & Security
The cookies the site uses, how long we keep your information, and how we keep it safe.
Cookies are small files your browser saves for a website. Ours keep your bag and sign-in working, remember your settings, help our payment providers spot fraud, and show us how the site is used.
We don't use advertising cookies. If that changes, we'll update this page and give you a way to opt out. You can block or clear cookies in your browser settings, though your bag and checkout won't work without them.
Orders and payments
Six years, as the Canada Revenue Agency requires.
Your account
While it's open, and for a reasonable time after in case you need help with an order.
Newsletter
Until you unsubscribe.
Site visits
Kept as totals and trends that don't identify you.
When we no longer need something, we delete or destroy it securely.
The site is encrypted with SSL, payments run through PCI DSS compliant providers, and access to the store's back end and inbox is password protected and limited to Modus.
If a breach ever puts you at real risk of significant harm, we'll tell you and the privacy commissioner, as the law requires.
Your Rights
Email privacy@trymodus.ca for any of these. We may ask you to confirm who you are, and we'll reply within 30 days.
01
Ask for a copy of the personal information we hold about you. There's no charge.
02
If something we have is wrong or incomplete, tell us and we'll fix it.
03
Withdraw your consent to anything optional, like marketing emails, at any time. You can still shop with us.
04
We'll delete what we can. Order records are the exception, since tax law requires us to keep them.
05
If you're unhappy with how we've handled your information, you can complain to the Office of the Information and Privacy Commissioner for BC. Their details are at the bottom of this page.
The Fine Print
Age limits, other websites, and how this policy changes.
Our products are for adults 18 and over, and we don't knowingly collect information from anyone younger. If we find out we have, we'll delete it. If you think someone under 18 has given us their information, email privacy@trymodus.ca.
Links to other sites, such as social media, lead to pages with their own privacy policies. We aren't responsible for how those sites handle your information.
When we update this policy, we'll change the date at the top of the page. For bigger changes, we'll also email customers or post a notice on the site. Using the site after an update means you accept the new version.
Questions About Your Privacy?
Our Privacy Officer handles requests and concerns at privacy@trymodus.ca. You'll hear back within 30 days, usually much sooner.
If you're not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.
Website
Phone
(250) 387-5629
Toll-free through Service BC: 1-800-663-7867
PO Box 9038, Stn. Prov. Govt.
Victoria, BC V8W 9A4