Support
Most answers are a click away below. If you can't find yours, email us and we'll write back within 1 to 2 business days.
Support hours: weekdays, 8 AM to 4 PM Pacific
Pre-launch. We're not taking orders just yet. Join the newsletter at the bottom of the page to hear the moment we open.
Browse by Topic
Each topic has its own page with the full details.
Sign in to see your orders and their status. Your account is set up at checkout.
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Ingredients, dosing, and how each formula fits into your day.
Read the FAQ →
Rates, delivery times, and tracking across Canada.
See shipping →
What qualifies, how to send something back, and when your refund arrives.
See returns →
What we collect and how we protect it.
Read the policy →
The terms that cover orders, payments, and use of the site.
Read the terms →
Order Help
Orders placed by 2 PM Pacific on a business day ship the same day. Here's how to keep track of yours.
Enter your order number and the email you used at checkout. We'll take you straight to your Canada Post tracking page.
Status messages appear here.
Tracking opens on the Canada Post website.
01
Your Canada Post tracking number arrives by email as soon as your order leaves us. If you don't see it, check your spam folder.
02
Every order and its status is in your Account, which is set up when you check out.
03
Email help@trymodus.ca with your order number and we'll look into it.
How much is shipping?
It depends on where you live. Expedited starts at $9.99 in Western Canada, and it's free anywhere in Canada on orders of $100 or more. Every rate is on our Shipping & Delivery page.
How long will my order take?
Orders placed by 2 PM Pacific on a business day ship the same day. Expedited usually takes 2 to 5 business days in Western Canada and 4 to 8 in Ontario, Quebec, and the Atlantic provinces. The territories can take longer.
Can I change or cancel my order?
Email help@trymodus.ca as soon as you can. We can change or cancel your order any time before 2 PM Pacific on the day it ships. Once it's with Canada Post, we can't change it.
Can I return something?
Yes, within 30 days of the shipping date. Unopened products get a full refund, and opened capsules get store credit. Email help@trymodus.ca before you send anything so we can give you a return number. The full policy is on our Returns & Refunds page.
What if my order arrives damaged?
Email help@trymodus.ca within 48 hours of delivery with your order number and a photo if you can. We'll send a replacement or refund you in full, whichever you prefer.
Are functional mushrooms psychedelic?
No. Lion's Mane, Cordyceps, Reishi, and the other mushrooms we use are non-hallucinogenic. They're valued for naturally occurring compounds like beta-glucans, and they have no mind-altering effect.
Need a Hand?
Email help@trymodus.ca and include your order number if you have one. We reply within 1 to 2 business days.
Support hours, Pacific Time.
Weekdays
8 AM to 4 PM
Weekends
Email only, with slower replies
Holidays
Closed