Customer Support

How Can We Help?

We’re here whenever you need us — whether it’s a question about your order, our products, or just getting started.

Not Operational

Work in progress. Store offline.

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FAQ

Answers to common questions about products, ingredients, and wellness.

Orders & Shipping

Track your order, understand delivery timelines, and manage shipping details.

Returns & Refunds

Not quite right? We'll make it right. Learn about our return policy and process.

My Account

Manage your profile, subscriptions, loyalty points, and saved preferences.

Product Guidance

Dosing, stacking, and how to get the most from your Modus supplements.

Wholesale & Press

Interested in carrying Modus, or covering our story? Let's connect.

Customer Support

Please enter your Order Number and billing email address to check the status of your shipment.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Most Asked Questions

Functional mushrooms are a category of mushrooms valued not for their culinary use, but for their naturally occurring bioactive compounds — like beta-glucans, adaptogens, and antioxidants — that support various aspects of health and wellbeing.

Unlike psychedelic mushrooms, functional mushrooms are non-hallucinogenic and have been used in traditional medicine for centuries. Modus products harness concentrated extracts of these mushrooms to support focus, energy, recovery, and calm in your daily routine.

Once payment is confirmed, you’ll receive an automatic email with your Canada Post tracking number from ShipStation. You can also use the order tracker above with your order number and email.

There are 2 Canada Post options to choose from:

  • Xpresspost ($20)
  • Expedited ($15)
Xpresspost
  • 1 day (local)
  • 1-3 days (regional)
  • 2-4 days (national)
Expedited
  • 1 day (local)
  • 3-6 days (regional)
  • 4-10 days (national)

We stand behind every product we make. If you’re not satisfied with your purchase, please reach out to us within 30 days of receiving your order and we’ll make it right. We review each case individually because we’d rather find a solution than leave you with something that didn’t work for you.

Contact Us

We typically respond within one business day.
Based in Victoria, BC — Canadian-built, for everyone.

Email

hello@moduslabs.ca
Response within 1 business day

Live Chat

Available Mon – Fri, 9 am – 3 pm PT
Fastest for quick questions

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Products Covered

Capsule Line

FOCUS+

ASCEND

RESTORE

STEADY

Dram Line

COLA

GINGER ALE

LEMONADE

CREAM SODA

Product Disclaimer

*These statements have not been evaluated by the Canadian Food Inspection Agency (CFIA). These products are not intended to diagnose, treat, cure, or prevent any disease. Any information on this site is intended for educational purposes only and should not be taken as medical advice. Please discuss with your physician or other medical professional for anything health related.